- Someone Online Hates You
VIDEO: Someone Online Hates You (recorded 8.20.19)
Phrases for Responding to Reviews
Someone Online Hates You
Expert tips for handling negative reviews with RealSelf general counsel Josh King
Almost nothing is more upsetting than receiving a negative review. But many negative reviews are about service -- not procedure results -- which means they can usually be resolved (or prevented in the first place).
That doesn’t mean you should go get some 1-star reviews, but you should expect to have some 4-star reviews if you are asking for feedback from every patient and not cherry-picking to try and keep a 5-star facade going.
On this webinar, you’ll learn:
- What can you legally do to get negative reviews removed
- How to handle a negative review and why the first 24 hours will determine the impact
- Avoid violating HIPAA and ethics rules around misleading advertising and patient confidentiality when responding to online feedback
- Why suing for defamation is the technique of last resort
Watch this on-demand webinar to hear Josh King, General Counsel at RealSelf, discuss ways to help doctors get comfortable with the rapid proliferation of online feedback and the most effective – and ethical – ways to respond.
Josh King is the General Counsel for RealSelf, the web’s leading resource for consumers researching aesthetic procedures. Prior to joining RealSelf, he spent over a decade as Chief Legal Officer at Avvo, helping that consumer online legal resource grow from tiny startup to industry leader. Josh regularly speaks and writes on issues relating to digital media, communications, and professional ethics. He’s also been known to go on about bike commuting, politics, bourbon, and traveling. Read more of Josh’s thoughts on social media and the regulation of professional speech at his aptly titled blog “Socially Awkward”.
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